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Refund policy

 

We are happy to say that return requests are rare at Project Puppet.  Should you have the need to request a return, please refer to this Return Policy.

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Some types of products are exempt from being returned.

Exempt products include:

  • --Downloadable patterns. Simple Series Patterns and any other downloadable pattern may not be returned due to the nature of the patterns, specifically, their being delivered via download and are therefore “unreturnable.”
  • --Gift cards or e-gift cards
  • --Downloadable tutorials

There are certain situations where only partial refunds may be granted, under the sole discretion of Project Puppet.

  • --Partial refunds may be granted for:
  • --Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • --Any item that is returned more than 30 days after delivery

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you are rejected, the returned items will not be returned to you.

LATE OR MISSING REFUNDS

If you haven't received a refund yet, please take the following steps before contacting us.

  • --Check your bank account again, especially after a weekend or bank holiday.
  • --Contact your credit card company.  It may take some time before your refund is officially posted.
  • --Contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at orders@projectpuppet.com.

EXCHANGES

We only replace items if they are defective or damaged. A defective or damaged item can only be exchanged for the same (undamaged) item. If you need to exchange your item, send an email to orders@projectpuppet.com and request an exchange.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be mailed, or an e-gift card will be emailed, to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, and a pre-paid shipping label has been emailed to you, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.